الوصف الوظيفي
To provide industry-leading levels of aftermarket product support and customer satisfaction, whilst maximising profitability of Service and Parts operations. You will build a team to provide the highest levels of product support and customer satisfaction, whilst maximising departmental sales and profitability.
Key Accountabilities
Development of aftersales business to achieve or exceed budget levels of sales and margin.
Provide industry-leading levels of customer, product and technical support in the areas of Service & Parts regional operations.
Establish and lead a regional aftermarket sales team dedicated to business development.
Ensure correct levels of staffing and competence to deliver the required levels of customer and product support.
Identification of, and recommendations for, network development within area of responsibility
Ensure Service & Workshop operations adhere to all Company and statutory processes, procedures and guidelines.
Ensure Parts & Warehouse operations adhere to all Company and statutory processes, procedures and guidelines.
المهارات
Minimum Qualifications and Knowledge:
University Graduate/MBA or equivalent
Experience in Managerial Role within Construction Machinery industry.
Minimum Experience:
5-10 years management in aftersales (parts and/or service) within a recognized Construction Machinery distributor/dealer.
Job-Specific Skills:
Communication at all levels, problem-solving, analytical skills, financial awareness, knowledge of Dealer Management Systems, decision-making. In-Depth product knowledge and Technical awareness of Commercial Vehicles/Industrial Machinery.
Behavioural Competencies:
Results and solution oriented, strategic thinking, team working & motivation, situational influencing and guidance. Seeks continuous improvement of self & team members. Self-motivated, takes initiatives. Customer-service oriented. Cultural awareness.
تفاصيل الوظيفة
منطقة الوظيفة المملكة العربية السعودية
قطاع الشركة المحاسبة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة المملكة العربية السعودية
https://www.bayt.com/ar/saudi-arabia/jobs/saudi-national-regional-aftersales-manager-famco-saudi-arabia-4456400/
نسخة للطباعة 
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