Job Description
J O B SUMMARY
The TRS Operations Manager plays a critical role in driving operational conformance through supporting the implementing and adherence to Company s Operational Excellence and Performance System. The role will generally include day to day interaction with customers and assisting the country TRS team to schedule maintenance and field personnel activities in order to meet the customer s needs. Working closely with shared service support functions such as logistics and procurement, the position will ensure that TRS operational personnel are compliant with customer and contractual requirements and that TRS employees sent to customer locations are appropriately trained and competent in their respective jobs. Tasks will include maintaining open daily communication and enhancing customer relations, training and guiding of personnel and generally supporting efficiency improvements.
DUTIES AND RESPONSIBILITIES
• Work with Product Line Management and Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the TRS in accordance with the organizations policies and procedures.
• Ensure all TRS staff have objectives set and performance reviews completed in accordance with HR directions and timelines.
• Coach, mentor, and develop staff, including providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Foster a spirit of teamwork and unity throughout the TRS BU that allows for disagreement over ideas, conflict and expeditious conflict resolution, as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
• Lead employees to meet the organizations expectations for productivity, quality, and goal accomplishment Operational Management.
• Plan and implement systems that perform the work and fulfill organizational and TRS BU goals efficiently and effectively.
• Coordinates and plans the work of the department to ensure compliance with existing contractual obligations.
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