- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
- Installs software and necessary applications for workflow.
- Carries out software, network, and database performance tuning.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- Basic knowledge of networking principles and operating systems.
- Knowledge of script languages such as Python, JavaScript, Java, C#, etc.
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