Job Title Field Service Engineer
Job Description
In this role, you have the opportunity to
Be the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
Your responsibilities
-Provides first-line technical support, maintenance, & installation support to customers, communicates solutions or actions, taking ownership, and acting in accordance with our regulatory guidelines.
- Accurately documents service records inclusive of diagnostics, resolution & test procedures, and case status using the service management system.
- Capturing solutions to allow for knowledge share.
-Accurately records Customer Interaction time, non-customer interaction time, parts consumed / returned / failures, real-time via the mobile device.
- Accurately records Bench Repair time, non-customer interaction time, Parts consumed/ returned/ Failures, real-time via SMax.
- Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.
- Acts on customer escalations, complaints (safety / non-safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.
You are a part of
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking..
To succeed in this role, you should have the following skills and experience
• University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
• 2-5 years of field service experience
• Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers concerns
• Experience in x-ray is preferred
• Strong customer service and communication skills
• Must be able to work both individually and in an established team setting
• Advanced level of English&Arabic;is a must
• Excellent command of Microsoft Office applications
https://www.naukrigulf.com/field-service-engineer-jobs-in-dammam-khobar-eastern-province-saudi-arabia-in-philips-health-systems-2-to-5-years-n-cd-10002027-jid-050521500146
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