Senior Sous Chef - Main Kitchen / A' la Carte
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الوصف الوظيفي Recognizes superior quality products, presentations and flavor. Manages payroll administration. Ensures compliance with food handling and sanitation standards. Follows proper handling and right temperature of all food products. Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns. Brings issues to the attention of the department manager and Human Resources as necessary. Ensures associates understand expectations and parameters. Observes service behaviors of associates and provides feedback to individuals. Strives to improve service performance. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team. Ensures associates maintain required food handling and sanitation certifications. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance. Understands the impact of departments operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Assists Executive Chef with all kitchen operations. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Empowers associates to provide excellent customer service. Participates in associate progress discipline procedures. Participates in the associate performance appraisal process, providing feedback as needed. Celebrates successes by publicly recognizing the contributions of team members. Trains associates in safety procedures. Sets a positive example for guest relations. Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards. Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. Mathematics - Using mathematics to solve problems. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Management Competencies Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment. Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization. Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs. High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. |
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