IT Support Officer
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الوصف الوظيفي Provide high-quality end-user support and IT services. Configures, installs, maintains OS, and software systems. Understanding of networking technologies to include TCP/IP, Wireless technologies. Understanding of IP Phone systems. Cyber Security: Understanding of Cybersecurity technologies and ensuring that security policy and procedure is implemented. Maintain established department policies and procedures, Improving Organization Performance program. Response and update support tickets via ticketing system. Perform Other Duties as Assigned such as IT asset inventory. Ability to escalate any problems and issues in a timely manner, knowing when to and who to escalate problems within the IT team. Work collaboratively across the business to build strong relationships that support satisfaction. Provide a consistent focus on continuous process improvement for the service delivery team. Ability to work rotating weekend work, or off hours work, as needed. Root Cause Thinking: Ability to proactively troubleshoot issues leading to root cause resolutions. Develop and maintain technical documentation associated with troubleshooting end-user hardware and software issues. Good to have A+/ Network+ Certification, Security+ Certification, MCSA Win 10/ MCSE Desktop Infrastructure. المهارات Qualifications 2years of IT support experience preferred+. Associate’s degree in Information Technology or related technical program strongly desired. Good to have A+/ Network+ Certification, Security+ Certification, MCSA Win 10/ MCSE Desktop Infrastructure. Strong ability to utilize clear and effective written and verbal communication. Strong organizational skills with a solution-based, problem-solving mindset. Experience displaying strong communication skills; can explain complex technical concepts to both technically proficient IT professionals as well as end-users in an understandable and comprehensive manner. Experience providing end-to-end ownership for problems, issues, or escalations. تفاصيل الوظيفة https://www.bayt.com/ar/saudi-arabia/jobs/it-support-officer-4474880/ |
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