الوصف الوظيفي
SUMMARY OF POSITION:
Responsible for contributing to the achievement of revenue, profit, man-hour sales, CSI and increase customer retention through efficient distribution service operations’ plans and high operations productivity.
Reports to: GM-National Service.
THE MAIN JOB FUNCTION:
Monitor performance evaluation periodically and motivate employees to achieve peak productivity in a performance driven learning culture.
Monitors the performance (KPIs) of the dealership regularly and provide guidance to ensure dealer / location development.
Identify service operations manpower requirement and ensure the required number of qualified staff are properly placed according to their skills to meet productivity standards.
Monitor service staff training needs and recommend appropriate technical and management training programs to the FOD to align with the MMC Basic evaluation / certification & renewal of certification standard.
Monitor and evaluate daily performance of service team to ensure the service center’s business performances are met by taking corrective actions in conjunction with center management whenever required.
Evaluate the performance of his service center on daily, weekly and monthly reports.
Performance analysis and gap analysis for improvement by monitoring service performance dashboard at different areas.
Recommend short term and long term action plans that fulfill budgets achievement.
Service Process analysis and improvement.
المهارات
KNOWLEDGE & SKILLS:
Bachelors degree in Mechanical Engineering or a relevant major.
Minimum 5 years of experience with at least 2 years in management positions.
Ability to define challenges collects and consolidates data, establish facts, and draw valid conclusions.
Ability to effectively till when something is wrong or share best practices. Persuasive, able to deal with stress, patient, persistent.
Assessing performance of self, other individuals and group of people to make improvement and take corrective actions.
Customer and personal service: knowledge of principles and processes for providing customer services including customer needs assessment, meeting service quality standards and evaluation of customer satisfaction.
Administration & Management: Basic knowledge of business and management principles involved in resource allocation, production methods, and coordination between people and resources.
Aftersales & Marketing: business needs knowledge of promoting and selling service products, this includes marketing strategy and technique, product demonstration and aftersales control systems.
English Language: Basic knowledge of the structure and content of English language reading, writing, listening and speaking, that includes engineering & technical terminology.
Ability to effectively till when something is wrong or share best practices. Persuasive, able to deal with stress, patient, persistent.
Assessing performance of self, other individuals and group of people to make improvement and take corrective actions.
تفاصيل الوظيفة
منطقة الوظيفة الدمام, المملكة العربية السعودية
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5
منطقة الإقامة الدمام,المملكة العربية السعودية
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/saudi-arabia/jobs/service-manager-4251122/
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