الوصف الوظيفي
JOB PURPOSE: Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers. KEY ACCOUNTABILITIES
Service Request Management
Redirect or escalate local support requests to the Service Desk.
Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
Keep users informed of case progress and close resolved incidents.
Ensure that all IT Policies and Procedures are adhered to locally.
PC/IT Asset Deployment and Management
Deploy PCs and peripherals to users as directed by the Service Desk.
User Communication
Notify users of impending changes and agreed outages.
Training and Development
Maintain knowledge of all relevant aspects of IT and expand areas of required specialty knowledge.
Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.
SPAN OF Communication:
Internal: Local IT Users, IT Operations Manager, Operations Team
External: Local Suppliers/ Partners
JOB RELEVANT INFORMATION (BOUNDARIES & DECISION-MAKING AUTHORITY)
Works under close supervision.
المهارات
Required Qualifications:
Bachelor’s degree in a related field
ITIL v3 Foundation
Preferred Qualifications:
Microsoft Certified Desktop Support Technician (MCDST)
Service Desk certification
ITIL Intermediate
Preferred Experience:
2 years of Desktop Support in a Microsoft Windows environment
Job-Specific Skills:
Highly organized, self-motivated, and directed
Keen attention to detail
Excellent spoken communication skills
Strong problem-solving skills
Fluency in spoken English
The ability to communicate technical information to a non-technical audience.
Core Competencies:
Systematic, disciplined, and analytical
Calm, rational and organized.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة التصنيع
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 2 الحد الأقصى: 4
الشهادة ماجستير
العمر الحد الأدنى: 0 الحد الأقصى: 0
https://www.bayt.com/ar/qatar/jobs/local-it-administrator-4671066/
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