الوصف الوظيفي
Service Manager - Qatar
JOB PURPOSE:
Reporting into the Country Manager, the Service Manager will lead a team of Service Engineers to ensure operational, technical and financial performance targets are met for their assigned depot.
This will include service improvement and any associated financial budgetary oversight while constantly seeking improvements to drive operational excellence. In this highly autonomous role, he will also develop and implement plans to ensure that projects and repairs are delivered on time and within the specified budget.
The Service Manager will also play an active part in strengthening our existing customer relationships by providing expert advice and servicing their customers to an extremely high standard. He will also support the wider business teams by identifying opportunities for additional, repeat or new business.
This is a hands-on role, working on a variety of powered access equipment working on site and off site. It is based in the depot but will also require travel to sites when required.
KEY RESPONSIBILITIES:
Maintenance Operations
Manage the operational technical service functions across the assigned geographical region to ensure project plans and timescales are met
Drive, implement the operational excellence (Tech-X) programme to ensure continual improvements throughout the Engineering department
Monitor operational and financial data and review against agreed forecasts and targets
Implement technical strategy to deliver the high-quality fleet reliability and service to our customers
Produce monthly service schedule and organise workload of engineers to ensure all work is completed in accordance within agreed timescales
Identify, plan, procure and logistically manage the fleet, tools and materials to service demand
Maintain fleet performance and appearance as per manufacturer and company guidelines
Produce month-end reports and analysis such as machine reliability, breakdown and performance and inspection for senior management review. Provide recommendations for improvements where necessary
Ensure pre-delivery inspections (PDI) of each machine is carried out at depot or on site as required, and is in conformance with manufacturers specification and company policy
Lead the required activity to customer breakdowns to ensure prompt and considered response to the despatch of mobile service engineers
Establish safety and security procedures. Ensures that all health and safety legislation is adhered to
Team Management
Support the Country Manager with recruitment and selection of engineering staff
Day-to-day service management of the technical service teams
Ensure performance of all staff achieves agreed objectives
Identify training and development needs of service engineer staff and provide training and development in line with achievement of individual, depot and corporate objectives
المهارات
QUALIFICATION AND EXPERIENCE REQUIREMENTS:
The chosen candidate will meet ALL the essential criteria below:
ESSENTIAL
Extensive technical knowledge within the powered access, heavy plant, construction or engineering industry sector
An in-depth understanding of global standard operating procedures and governance
Must have a successful track record in hands on experience and be able to demonstrate highly effective engineering skills with hydraulics, pneumatics, electrical, mechanical and diesel engines
Ability to analyse data, diagnose root cause engineering issues and take action to deliver sustained improvement
Understanding of business planning activities including cost management and cost recovery, resource management and organisational design
Costs control and financial knowledge
Must be fully conversant with Health & Safety legislation
Must have previous experience of managing engineering teams and motivating employees to perform as a team
A clean driving licence
DESIRABLE
Educational qualification in any industry-related field
IPAF Operator Licence and /or IPAF Demonstrator Licence
Experience working abroad or managing multicultural teams
PERSON SPECIFICATIONS:
Demonstrable capability to engage effectively with business colleagues, key stakeholders and customers at all levels
Ability to translate and communicate complex technical information while influencing outcomes
Ability to build and drive teams, uplift skills and capability, communicate the value of the work undertaken by the team and build support for this widely at all levels
Strong people management and leadership skills
Ability to succeed and deliver in a fast-paced, dynamic and strongly customer and results focused environment
Flexibility and willingness to travel
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة البناء والتشييد; الصيانة التقنية; الصناعات الثقيلة
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الصيانة والإصلاح والدعم الفني
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
https://www.bayt.com/ar/qatar/jobs/service-manager-4670981/
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