Customer Service Representative (Chat Support / Social Media)

الوصف الوظيفي
Purpose:

To attend and resolve customer complaints related to Ooredoo product/ services and programme benefits ensuring complete customer satisfaction coming through social media channels like Facebook, twitter, Live Chat etc.

Context:

Respond to customer needs related to Ooredoo services/products, including after-sales services, programme benefits enhancing customer relationship and experience.

Overview

Customer Service Representatives to provide superior customer services to all customers on the digital platform like Facebook, Twitter, Live Chat, Instagram etc.

Business orientation

Encourage healthy relationship between customers and Ooredoo to enhance customer satisfaction

المهارات
EXPERIENCE AND QUALIFICATIONS

• 3 years Call Centre or Customer service experience highly desirable

• Bilingual Communication Skills

• Social media awareness / searching engine online.

• Excellent command of Arabic and English language

• Excellent knowledge of social applications such as Facebook, Twitter, YouTube, Instagram

• Team player.

• Ability to work under pressure

• Willingness to work in all shifts

Minimum Entry Qualifications

• Valid Qatar ID

• Proficient in relevant computer applications

• Knowledge of customer service principles and practices

• Good PC literacy – MS Word, Outlook, Internet and Intranet system

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري $500 - $1,000
عدد الوظائف الشاغرة 50
المرشح المفضل
المستوى المهني مبتدئ الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة قطر
الجنسية الدول العربية

https://www.bayt.com/ar/qatar/jobs/customer-service-representative-chat-support-social-media-4215127/