MAINTENANCE COORDINATOR
|
||||||||||||||||||
|
الوصف الوظيفي – Shall be responsible for answering the queries of the customers in case of maintenance calls. Provide information, handle complaints, satisfy customer and maintain good image for the company. – Answer inbound calls as well as assist customers who have maintenance issues with clerical duties which include faxing, filling up paperwork. – Coordinates with other supervisors, managers and employees at all levels to ensure commonality of purpose and direction. – Coordinate customers’ service requirements or maintenance related tasks to Maintenance Technicians and follows up on implementation. – Identify and escalate priority issues. – Follow-up pending maintenance request and monitor its completion. – Refer complaints of service failure or repeated maintenance pending request to Maintenance Manager. – Communicate solutions, successes and opportunities to the Call Center team. – Assist in preparing presentations and reports as needed. – Generate information for analysis reports and other related reports if required. المهارات – Male not more than 35 years old. – With at least two years of relevant experience in the same field. – Must have excellent communication skills. – With professional phone etiquette. – Should be customer service driven and experienced in handling maintenance-related concerns. – Able to work with minimum supervision. – With good knowledge in the usage of MS Office (Word, Excel, Outlook, Access). – Able to multi-task and can work under pressure. – Possess strong organizational skills. – Professional appearance. – Flexible and ready to work extra time when needed. تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/maintenance-coordinator-4655303/ |
||||||||||||||||||
نسخة للطباعة 
ابلغ عن اعلان مخالف