Supervisor AC/ Refrigertion
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الوصف الوظيفي Customer Service • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Communicate to the clients/customers regarding the cargo which have been shipped via land, air or sea freight • Respond to all requests for quotations from internal parties within 24 hours from initial receipt with a daily tracking report • Monitor daily shipments, handle any issues that may have occurred such as lost shipments, Ship on Board (SOB) status, Shipment status, Container loading and positioning, etc. • Liaise with all overseas agents, major shipping lines and airlines in procuring the best rates as per the customer’s requirements • Ensure a high level of customer satisfaction and maintain a closed contact with all customers Operations • Provide to Assistant Manager weekly inbound and outbound volume reports by customer • Participate in the operations activities in cooperation with other relevant departments to ensure proper coordination of orders • Coordinate with the MLC Operations team to find solutions and resolve matters in relation to customer’s queries • Maintain records of interactions/shipments with the customers in an orderly manner • Obtain and evaluate all relevant information to handle product and service inquiries and follow up to ensure that appropriate actions were taken • Refer unresolved customer grievances or special requests to designated departments for further investigation • Assist A/R collections and support team members when needed Other • Perform other job-related duties as assigned المهارات Education & Professional Qualification: - Diploma in a relevant field Professional Experience: - 2-3 years of experience in customer service role - Previous experience in the logistics industry is a preferred Geographic Experience: - Middle East/GCC Experience Computer Skills: - Working knowledge of Office and web applications - Experience in using modern WMS systems including barcoding, Master data, RF, etc.. Language Skills: - Fluent in English - both written and spoken - Other languages is a plus تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/supervisor-ac-refrigertion-4624854/ |
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