Customer Care Representative
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الوصف الوظيفي As a Customer Care Representative, your primary focus is to assure that our clients receive the delivery of the products he/she requires, in a ‘reasonable’ time, but one which meets his needs without unnecessary delay. Key job Roles & Responsibilities: · Follow up on Delivery Notes Invoicing on a daily basis and ensure all invoices are done in a timely manner. · Completing paperwork, sorting and filing invoices and handling complaints. · To ensure that as often the first point of customer contact, you answer the telephone and deals with direct sales in the most friendly ‘can do’ way. · You’ll be responsible for providing excellent service at all times and in a timely way. · Assure that your work is finished before you leave your desk each day, with all LPO’s posted and Invoices sent periodically. · Be a part of the Customer Care team in processing Internal and External orders, follow up of Partial Orders. · You will liaise directly with our own Sales staff on a daily basis to assure that either they, or yourself, communicate any problems directly to the client to avoid any delivery shocks on the expected date of delivery. · You will similarly liaise with our Internal Supply chain area to facilitate timely deliveries at all times. · Update CRM and AX when required with the relevant detail. · Confirm with customers by email, telephone or in person to provide information about products and services, take orders and process them in a timely manner. · Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. · Sending out invoices based on priority. · Processing abroad Sales and ensure the work cycle is complete. · Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. · Refer unresolved customer grievances to designated departments for further investigation. You will report to the Team Leader - Customer Care. The role will be based in Doha (Qatar). المهارات · Master’s/ Bachelor’s degree in Chemistry · Essential Product Knowledge, pricing. · Good spoken written communication skills · Good ‘people skills’ for building relationships with colleagues at all levels · The ability to plan and prioritize your own work. · The ability to motivate people · Calmness under pressure · Decision-making ability · Accuracy with record keeping · IT skills تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/customer-care-representative-4514236/ |
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