Store Manager
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الوصف الوظيفي Job Summary: Store Manager takes overall responsibility for the running of the store, ensuring that every customer has a great experience and receives a great cup of coffee. Job Responsibilities: · Lead store team in all aspects of delivering the best coffee experience to every guest, all the time · Take overall responsibility for delivering brand standards at all times by ensuring that the store is opened/ closed & operated in line with all Costa & company standards, policies and procedures · Ensure that all relevant COSTA check, standards, food and health and safety checks are completed · Take overall responsibility for managing the stock and order systems for food and consumables whilst delivering the budgeted margins/profit · Ensure all Company policies and procedures are followed to maintain cash & stock in a secure manner · Communicate all key information to the store team in the most effective way using the most appropriate media including Team Meetings and Shift Briefings · Deal with and resolve customer complaints · Ensure all marketing updates and new POS are implemented and maintained effectively · Execute all aspects of “Right Person, Right Time” · Train, coach and develop the team to ensure that they deliver brand standards and a great customer experience · Complete team member one to ones, coffee chats etc. · Analyze and act upon financial/ performance data to ensure the store is run in the most efficient and profitable manner · Take initiative to develop store sales & involve in local store marketing · Perform all tasks as defined in the Barista and Barista Maestro’s Job Descriptions · Deliver annual budget & KPIs for the store المهارات · Understanding of Key Performance Measures · Enthusiasm to execute outstanding customer service · Ability to lead a team through motivation and engagement · Communicate confidently to all with flexible approach · Willing to learn · Reliable/Committed – Delivery of shifts · Shows initiative · Worked in customer facing environment/hospitality industry · Management experience Education: · High School Diploma or Graduate تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/store-manager-4232994/ |
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