Airport Executive - Fairmont Doha
FAIRMONT FAIRMONT HOTEL & RESIDENCES DOHA Location Doha, Ad Dawḩah, Qatar Category Rooms FAIRMONT Posted Date 03/04/2022
Startdatum :
01/06/2022
Responsibilities:
Reporting to the Guest Service Manager, the Airport Executive primary responsibility is to greet and assist guests arriving at the Airport. An Airport Executive is an ambassador to Fairmont Hotels & Resorts, assisting guests with luggage from Arrivals to vehicles, as well as answering general questions and providing directions. • Ensure all Standard Operating policies & procedures are adhered • Ensure guest requests are handled in a timely manner • Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions • Greets all guests courteously, using the guest’s name where possible • Maintains presence on the Airport Desk throughout the hours of the shift • Is aware of the location and status of the hotel Drivers and vehicles at all times • Escorts guests to hotel vehicles, introduces Driver and arranges taxis for guests • Is an ambassador to Fairmont Hotels & Resorts in all guest interactions • Is observant and responds to all guest inquiries through the Airport Desk • Is clear and concise when explaining procedures and information to guests • Maintain a library of all relevant directories and business information • Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times • Liaise with Head Concierge and Reception/Front Office to foresee future VIP arrivals and departures • Ensure all equipment is accounted for and is in good working order • Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
Qualifications:
• Proficient in English (verbal and written); bilingual is an asset • Previous experience as a Hotel Concierge in a luxury hotel desirable; prior customer service experience an asset • Excellent knowledge of surrounding area an asset • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective • Must be flexible in terms of working hours • Knowledge of Windows, MS Office Suite an asset • Must be able to lift up to 25kg
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تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة خدمات الدعم التجاري الأخرى
طبيعة عمل الشركة غير محدد
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
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