الوصف الوظيفي
When it comes to taking care of business here at Vodafone – we’ve got it covered. Our Enterprise Operations manages our company’s business customers, offering fixed, mobile and converged services to any business. So, whether you’re a budding start up or a seasoned multinational corporation - we’re always on hand to help.
Field Service Senior Lead will be the face of Vodafone for our high value enterprise customers and will be responsible for managing the relationship of these enterprise customers in order to grow the account, drive loyalty and ensure zero service-related churn.
With us you will be responsible for…
Articulate the Vodafone Service Proposition and build customer confidence and work cohesively with Sales and Account Management teams.
Accountable for building strong relationships and leveraging to support the generation of new business opportunities.
Management of Service Development Plan and alignment to the overall Account Development strategy.
Customer obsessed, demonstrates a deep insight into the customer’s way of thinking; thinks about future trends/growth strategies
Act as a trusted advisor and ‘voice of the Customer’ within Vodafone to ensure all internal stakeholders understand the agreed support model and the associated routines.
Ensure the Customer is aligned and contracted to the appropriate service model.
Ensure delivery of the necessary post incident improvement actions.
Ensure all service review data is reviewed and used to produce overall service improvements plans for each key account.
Monitors and delivers on Service level agreements with customers making sure Service level and billing/usage data is reported on to customer, usually in face-to-face meetings.
Identifies sales opportunities to maximize revenue and holds such conversations with decision makers and help generate successful leads to the sales managers.
المهارات
Apply if you have..
Bachelor’s in Telecom or IT or relevant Major.
Minimum 3 years of experience in managing high value enterprise customers.
Excellent presentation and inter-personal skills
Strong understanding / knowledge of Mobile, Fixed, and Managed Services Solutions.
ITIL Foundation certified (Preferably).
Good communications skills both in Arabic & English.
Prince 2 or PMP Foundation will be a plus.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/field-service-senior-lead-4489407/
نسخة للطباعة 
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