الوصف الوظيفي
Serves as the fix-it-right coordinator of the main workshop. He clarifies customer’s concerns by road testing vehicles and informs the customer of diagnosis. Coordinates with the technical training group for all technical related issues.
Promote the “Fix-it-right the first time” theme to the department
Ensure that all staff applies the fix it right concept by providing information relevant to Quality improvements
Report repeat repair jobs during FIR meeting and recommend countermeasures to the FIR team. All recommended countermeasures must be communicated to the workshop floor
Clarify customer’s concerns by road testing vehicles and give report based on findings
Performs road test and clarify the concerns of the customers
Assist service advisors with explanations to customers regarding concerns and action required or taken
Keep a record of all diagnosed vehicles with details of symptoms and probable countermeasures
Keep a computer record of all vehicles which undergone diagnosis and had been given a successful countermeasures with photos and details of action repair
Report non-compliance with quality processes, recommend and implement countermeasures
Give recommendations/suggestions to foreman on ways and means to improve the technicians work performance in technical aspects.
Liaise with workshop foreman and QC road tester to ensure quality
Help in maintaining and enhancing the quality control system, processes and policy
Coordinate with all QC/Road Testers & Foreman for all vehicles that requires attention
المهارات
ducation:
Diploma / Bachelors degree
Technical Certifications & Training:
Certified Toyota Master Technician is a must
Years of Experience:
5-6 Years
Experience:
Technical Service Advisor
Other Requirements/Qualifications:
Highly technical and able to perform high tech diagnosis and repair
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة وكلاء السيارات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
الشهادة دبلوم
https://www.bayt.com/ar/qatar/jobs/technical-service-advisor-4490294/