الوصف الوظيفي
About the Role
The Café Manager must ensure the seamless running of the Café in the most efficient and effective manner. They must deliver the highest possible standards of service, whilst being pro-active in maintaining and or improving turnover and profitability.
Key Accountabilities
Café & Customer Management
Seek and maximise revenue opportunities and minimise costs
Consistently exceed customer expectations
Develop a motivated and high performing team committed to delivering clear goals
Protect the health, safety and wellbeing of our customers and colleagues
Be a change agent, constantly reviewing service delivery
Work closely with the existing Café team to ensure a seamless operation
Develop a culture of actively seeking feedback from customers on a regular basis
Agree and implement actions to continuously improve the customer experience
Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently
Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants
Create, deliver and measure promotional activities, including staff incentives
To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out
Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved.
Make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service
Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
Supervise the daily morning meetings with all staff to brief on the day’s activities, menus and events
People
Develop a positive and direct relationship with all colleagues
Within the department, support a culture of pride, ownership and desire to exceed expectation
Foster a culture of flexibility
Ensure you respond quickly and positively to changing requirements whether within the department or outside in order to meet business demands
Health and Safety
Develop an awareness of the implications that H&S;issues have on insurance premium
Understand relevant H&S;legislation and the implications on the business, taking action as required
Ensure all departmental staff work hygienically and productively
Ensure a safe workplace by identifying and reporting hazards and taking corrective action
Review and communicate health and safety audit reports and initiate required action with relevant departments
Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity
Be fully aware of fire evacuation procedures for your department and your colleagues
Operations
Review and communicate financial information to assist in proactive and timely decision making
Manage monthly stock-takes and review results and variances with relevant departments
Ensure that in house control systems/audit requirements are adhered to
Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins
Control costs without compromising standards and customer experience
Build and maintain an efficient team of employees, driving the team towards the objectives of the business
Develop a calendar of all key training with the Training Manager, identifying training needs and capability gaps within the team
Manage all employees’ performance in line with job descriptions, giving regular feedback and appraisals
Manage all disciplinary and grievance issues within the department in consultation with the Human Resources team, giving particular focus to the kitchen / Cafe relationship
Audit holiday and sickness administration to ensure consistency and accuracy
Ensure all staff complete an exit interview
المهارات
About You
5 years experience in the Hospitality/Food & Beverage industry experience
Strong knowledge of food and its preparations, trends, competition
Knowledge of local health and safety regulations
Demonstrates good ability to work under pressure and multi-task
Strong customer focus.
Experience with, and passion for premium food outlets and cafe’s
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة البيع بالتجزئة وبالجملة
طبيعة عمل الشركة غير محدد
الدور الوظيفي السياحة والضيافة
نوع التوظيف دوام كامل
الراتب الشهري $2,000 - $3,000
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 4
https://www.bayt.com/ar/qatar/jobs/cafe-restaurant-manager-arabic-speaker-preferable-full-package-9-10k-qar-4467931/
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