الوصف الوظيفي
Our upcoming store will showcase our products and solutions where customers can understand how technology can improve their daily life. Our Experience Leads will be ready to help customers to learn and try these devices at their own pace.
The Experience Team Lead will support in leading, motivating, coaching and developing a team of high performing Digital Experts. This role is a key part of the store leadership team.
With us you will be responsible to..
Own Customer Experience, Sales Targets, Driving Employee Satisfaction, increasing brand Loyalty and NPS
Manage and support the Digital Expert Team’s performance and coach them to deliver excellent customer service
Deliver the desired store KPIs such as NPS, TNPS and Customer Experience.
Ensure that the team is trained and in adherance with the store standards and are kept to up-to-date with key propositions
Monitor & Analyse Customer Feedback and report to the management on how to improve customer experience
Ensure effective collaboration across channels, and with other stores
المهارات
Apply if you have…
Bachelor’s Degree in Business, Marketing or Engineering is preferred
Minimum 5 years of Management Experience in a Telecom, fast- paced or luxury retail
Fluent in Arabic and English
Excellent Communication & Presentation skills
Telecommunications Experience OR Experience in Digital/technology Awareness / devices/ handsets / Social media domains is a must
Commercial & Curious Mind-set
Digital and Technology Savvy
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/experience-team-leader-4467864/
نسخة للطباعة 
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