الوصف الوظيفي
Department: Community Services – Public Services Directorate
Position Reporting to: Call Center Supervisor
Key Accountabilities:
The CSO- Call Center is accountable to ascertain extent of tasks that he/she is handling; however, he/she is ultimately answerable to the Call Center Supervisor.
Accountable to ensure all telephone calls are answered in a timely manner.
Ensures that all inquiries and issues are dealt with promptly.
Ensures that all issues are dispatched or escalated to the relevant individuals or departments.
Follow-up of customer calls & update status
Ensures ticket creation is done on-line and relevant information is captured and advised.
Provides timely required Management reports required to ensure swift decision making
Ensures that all security related issues are dispatched or escalated to the relevant individuals or departments
Assists residents on court bookings schedule (Temba arena, Tennis and Basketball court) and ensures timely booking were sent to security department for their monitoring
Assist all SP in coordination with relevant departments
Ensures that all inquiries regarding Community rules and regulations are dealt with promptly
Ensures that all inquiries and maintenance within building common areas are being dispatched to building Service Provider (SP)
Ensures thar all waste collections are coordinated with the SP
Ensure that all animal related concerns are well coordinated with Animal Welfare Team
Assist residents on their Pest Control Services by coordinating with SP
Assist residents on meter reading request to relevant individuals or departments
Ensures that all Fire Alarm issues are disseminated to concern SP and departments
Ensures that all health and environmental issues are coordinated to concern SP and departments
Provide technical phone support and assistance to IPTV department during out of office request
Providing relevant information to visitors regarding retail shop and restaurant timings and contact numbers.
Prepares reports as:
a. Ittisal Ageing Report
b. Call Status Sheet
c. Daily Tracking Sheet Report
d. Court Booking Sheet
e. Temba Arena Reservation Sheet
f. Call Management and evaluation Report
g. Supervision and management of agent
h. Compliant management tracking
·
General Responsibilities in Quality, Environmental & Occupational Health & Safety Management Systems
Aware of the QHSE Management System.
Understand the importance of conformance to the QHSE Policy and procedures and to the requirements of QHSE management system.
Aware of the Customer Requirements (where relevant).
Aware of the Significant Environmental Aspects and Occupational Hazards/risk in this area of operation.
Aware of potential or actual Consequences of his/her work activities and deviation from specified Operating Procedures.
Aware of current Objectives and Targets in this area and what is the current status.
Aware of mergency Preparedness & Response.
Aware of Security Requirements, sexual exploitation and abuse or gender-based violence.
المهارات
Educational Qualifications:
Bachelor’s Degree in a related discipline.
Preferably formal facilities/property management qualification or understanding.
Preferable Call Centre/Customer Service qualification.
Behavioral Competencies:
Good (autonomous) decision-making capability.
Excellent interpersonal/communication skills verbally and written.
Good leadership skills.
Technical Competencies:
Arabic language is mandatory
Fluent in English (verbal and written).
Preferably fluent in Arabic (spoken).
Knowledgeable in Call Centers and related Systems and Procedures.
Facilities Management experience preferable.
Good knowledge of ERP systems and computer literacy.
HSE background or knowledge.
“Note that for these posts we prefer ARABIC speakers.
Other preferences:
Under family sponsorship (husband/father) *high priority
Visa holder we can consider if qualified and locally available
We are looking for only 1-2 years of experience”
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة وكالات التوظيف
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني مبتدئ الخبرة
منطقة الإقامة قطر
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا
https://www.bayt.com/ar/qatar/jobs/customer-service-officer-call-center-4449652/
نسخة للطباعة 
ابلغ عن اعلان مخالف