Retail Operations Manager
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الوصف الوظيفي Job Purpose: The Operations Manager is responsible for overseeing the overall operations and performance of the showrooms which includes sales, shop floor sales operations, staff selection and supervision, training and development, loss prevention and expense control. Assume full accountability for driving sales and profitability of the store and directing all aspects of store operations. Establish high standards of operating performance and act as a role model to all associates by exhibiting those standards. Key Responsibilities: • Provide inputs to the Head of Sports Corner for the development of the departmental policies. • Develop the processes and procedures to effectively deliver on the departmental policies and ensure they are reviewed and updated to reflect the ongoing protocols and practices. • Plan manpower requirements to ensure that there are adequate resources to fulfil the sectional objectives for the year. • Monitor daily, weekly, and monthly sales goals of all staff and ensure selling and customer service standards are met, including individual goals. • Develop, foster, and maintain a store culture focused on the customer, enhancing the buying experience, and building relationships that lead to long term business growth. • Plan, forecast and report on sales, costs and business performance according to company requirements. • Demonstrate detailed knowledge of all products sold and services provided at the department store. • Monitor and positively affect profitability in the areas of customer service, sales, inventory/expense control and risk management. • Manage costs and overheads and all factors affecting the profitable performance of the department store. • Hire and sustain a superior sales team that supports Sports Corner’s focus on superior customer service. • Train develop and coach store associates on selling skills, behaviors, and operational procedures. Provide on-going coaching and counselling, create succession plans, and effectively manage performance and corrective action processes • Empower store associates to use their skills, experience, and good judgment as an effective customer service tool. Direct and coordinate their activities to meet sales, productivity, and profitability objectives. • Lead the effective implementation of all visual merchandising standards and operational policies and procedures. Ensure that standards are being followed including floor sets, cleanliness, marketing, signage, and sales promotion. Create merchandise presentations and displays that have impact, are customer focused and maximize sales. • Manage health and safety, floor maintenance, security, emergency systems according to company policy and relevant law. • Seek and continuously develop knowledge and information about competitors’ activities such as pricing and strategies and communicate with the relevant departments. • Manage health and safety, floor maintenance, security, emergency systems according to company policy and relevant law. المهارات • Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated • Proven merchandizing and selling skills in a retail shop floor environment • Strong leadership skills – can motivate others to achieve required objectives • Ability to preserve confidentiality of information • Ability and willingness to move with purpose and a strong sense of urgency • Ability to work weekends and extended days on a frequent basis • Accuracy and attention to detail • Ability to organize and prioritize a variety of tasks / projects • Ability to work within strict time frames and deadlines. • Proven ability to create short and long-term strategies that deliver results • Commercially astute, Identify and exploit commercial opportunities, use initiatives • Creative, open-minded nature, and an entrepreneurial spirit • Arabic language skills an advantage تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/retail-operations-manager-4390416/ |
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