الوصف الوظيفي
Intern’s Job Title
The Interns will be engaged in malomatia’s contact center and guided to perform multiple tasks related to Customer Service Representative and will be mentored and prepared to qualify as a professional Customer Service Representative
Intern’s Role Summary
As an Intern Customer Service Representative, the incumbent shall be responsible to the following activities :
Intern’s Role Description (Mentored / Guided )
Act as first line of support (L1 Support) to help the users online either by replying their inquiries or by escalating their complains to the Second Line of Support (L2 Support) to resolve reported issues
Attend and respond the incoming calls as per the guidelines and quality standard
Research the required information using the available / assigned resources and provide requested information to the customer as per the quality and service standard
Provide customers with product or service information as per the service standard / catalog
Record / enter customer information as per the standard operating procedure
Process orders, forms and applications as per the standard operating procedure
Route / Re-direct calls to appropriate resource as per the standard operating procedure
Follow up customer calls if applicable as per the standard procedure and service level agreement
Complete call logs as per standard operating procedure
Produce call reports as per the standard operating procedure
المهارات
Key Interactions ( Internal )
Team Leaders
Support Team
HR
IT Team
Key Interactions ( External)
Customers (Inbound/outbound calls)
Skill & Experience
Excellent written and verbal communication in both Arabic and English (Non Bilinguals please excuse )
Solution focused and High problem solving skills.
Excellent time management and self-organizing.
Fast typing speed capability.
Experience with usage of MS Windows and MS office and related tools
Knowledge of Medical Terminology, Procedures and Diagnosis will be an added advantage
Educational Qualification
Secondary School and Above
Behavioral Skill
Highly Empathetic
Ability to work under pressure
Flexible hours
Patient, Motivated self-starter
Excellent communication with the team
Presentation and negotiation talent
Displays positive professional outlook and behavior
Initial Duration of Internship
3 Months; Renewable upon mutual consent and business need
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني طالب/متدرّب
عدد سنوات الخبرة الحد الأدنى: 0
منطقة الإقامة قطر
الجنسية قطر
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/customer-service-representative-intern-4340382/
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