Consumer Contact Centre Senior Advisor (Qatari only)
|
||||||||||||||||||
|
الوصف الوظيفي Work in the Customer Care function for Vodafone Qatar to really deliver an awesome customer experience. The role is responsible for handling multiple customer care tasks and activities including but not limited to inbound/outbound calls, technical calls, emails, online communication, trouble tickets and customer complaints/escalations. The role is an integral part of the Customer Care team and applies to both business and consumer customer segments. Key accountabilities and decision ownership : · Teamwork : Interacts with colleagues in an effective manner. Respects others and works well within the team. Work as part of a team to ensure offering a really awesome customer experience at all times. · Communication: Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication. · Customer Focus: Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met. Own and manage the customer relationship: resolving queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets. Ensure service level agreements are met and maintained. Delivering awesome customer experience through meeting targets for CDI (Customer Delight Index) and receiving Compliments and appreciation from customers and colleagues Be proactive in regards to the improvement of processes and procedures. Use the job tools (telephone and computer) effectively. Accuracy in handling all assigned tasks. · Resilience Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions · Analytical Makes systematic and rational judgments based on information and relevant assumptions المهارات · Excellent communication skills (verbal and written). · Ability to work independently and as a team · Friendly and approachable · Service Orientated. · Customer focused & Strong problem solving skills. Must have technical / professional qualifications: · Computer literacy, Windows Operating Systems and internet applications · Flexible to work varied shifts within a 24x7 environment; including weekend & holiday work schedules تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/consumer-contact-centre-senior-advisor-qatari-only-4295917/ |
||||||||||||||||||
نسخة للطباعة 
ابلغ عن اعلان مخالف