الوصف الوظيفي
Responsible for managing a midsize group of call center representative team.
Supervise, train and guide the call center team to complete the daily operation activities to solve problems and complaints.
Monitor and evaluation the call center performance and generate relevant reports.
Develop and maintain work schedule to control staffing level to achieve optimal performance.
Responsible ensuring the implementation of applicable quality control standards, customer satisfaction guidelines and customer experience operation best practice principles while in compliance with the organization policies and procedures.
Maintain problems and complaints escalation matrix and coordinate with concerned parties to ensure escalated matters are taken care of.
Responsible for performance evaluation of call center team members and conducting coaching, training and development sessions to improve the team members performance.
المهارات
COPC - Customer Experience Operation Certified is a MUST
Excellent leadership, coaching, planning, communication, relationship and people support skills.
English fluency is a must and Arabic fluency is a plus.
Good experience in call center related systems.
Facility Management experience is a preferable.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة العقارات; إدارة الممتلكات والمرافق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
العمر الحد الأقصى: 45
نسخة للطباعة 
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