Solution Architect

الوصف الوظيفي
The Solutions Architect who translates contact center digital business needs into technical systems solutions and plays a critical client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. Solution Architect will work on a high profile contact center transformation project to provide solutions architecture and design for customer contact channels including telephony, webchat, video and other supporting services.

المهارات
Mandatory experience in contact center solutions & implementation experience in call center Avaya/Genesys etc.

Experience:

Minimum 6 years of experience designing, developing and integrating Contact Center Solutions and Technologies required.

Job Skills

· Experience as a Contact Center solutions architect, well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration of these technologies with relevant solutions (ex: websites, mobile app, chatbot etc.) to offer customer a truly digital experience.

· Demonstrable industry leading knowledge across the Contact Center domain and leading-edge thinking in the arena of Omni-channel contact solutions.

· Experience is necessary in Contact Center products including: - Multi-media Contact Center (audio/video, chat, SMS, Web)

· Experience with an applied knowledge of Avaya and Genesys Contact Routing-CTI platforms, Telecommunications and TDM-VoIP technologies for Contact Center solutions

· Knowledge of contact center technologies including inbound and outbound telephony, IVR, webchat, email handling, and voice biometrics and voice analytics is expected

· Demonstrated ability to build and maintain working relationships with executive leadership

· Demonstrated ability to deliver and support large complex projects

تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 6 الحد الأقصى: 10

https://www.bayt.com/ar/qatar/jobs/solution-architect-4207417/