الوصف الوظيفي
• Consistently maintained established Service Level Agreement responses by 98% by implanting ongoing training and job shadowing customer service representative and partnering with Operations Support team.
• Implementing team and well-organized project planning, to avoid any customer impact.
• Developed quality leadership by sharing knowledge, vision, goals and open communication.
• Improved overall morale. Used a “Team” philosophy to grow a strong working relationship and team building.
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Stay informed on the latest industry techniques and methods.
المهارات
Bachelor Degree from any reputed university concentration on Business/Management/Hospitality/IT.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة السياحة والمتاحف والمرافق الثقافية; وكالات السفر; الضيافة والسكن
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4 الحد الأقصى: 8
منطقة الإقامة الدوحة,قطر
الشهادة بكالوريوس/ دبلوم عالي
نسخة للطباعة 
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