Department Manager-Customer Service
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الوصف الوظيفي 1- Monitors, directs, and prioritizes all store front end activities, to make sure customers receive satisfactory service. 2- Develops, trains and supports a team delivering front line customer service, to ensure fast transactions, resolution of inquiries, complaints and requests for services at the earliest possible opportunity. 3- Prepares schedule for Cashiers and Customer Service Agents, setts daily targets, supervises opening and the end-of-day reports. Develops customer service procedures, policies and standards for the organization and department and ensures they are respected. 4- Follow up deliveries of customers buying online through our website and ensure proper coordination of deliveries from the showroom. 5- Manages the Department staff by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved, as well as organizes regular team meetings. 6-Ensures statistical information is produced, collated and analyzed on a monthly basis to assist in evaluating the efficiency of the team in resource allocation, contribution to shop’s sales targets and service improvements. المهارات Managing resources Leading and supervisor Customer focus تفاصيل الوظيفة https://www.bayt.com/ar/qatar/jobs/department-manager-customer-service-4174683/ |
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