الوصف الوظيفي
To provide Ashghal customers with a world class service through consistently providing high standards of care throughout their interaction with the customer. The Public Relations Representative (Receptionist) will be responsible for greeting, interacting & assisting customers face-to-face to assist them with issues, queries and applications.
Principal Accountabilities
Enquiries:
Ensure that the reception desk is staffed at all times between 07:00 and 16.00 Sunday to Thursday Welcome all visitors who attend the reception area and manage the nature of their visit Manage all visitors to the reception area liaising with all internal departments managing the arrival of their guests/customers. Manage and issue visitor passes for all customers who have been processed Where a visitor is identified as a customer service center customer direct to the customer service team for assistance. All visitors to be welcomed immediately and dealt with appropriately. Post:
Manage distribution of all mail to the office first thing in the morning, date stamp and distribute as appropriate. Faxes:
Responsible for all faxes received in the customer service center. Distribute faxes within 10 minutes of receiving logging and maintain a signature log for receipt of all faxes. Ensure sufficient fax paper in machines at all times (if appropriate). Office organization/administration Ensure that the reception area is kept clean and tidy. Ensure the Meeting Room is kept tidy. Manage bookings for reception meeting room Ensure that the business suite is functional and kept clean and tidy at all times Ensure that all reception equipment is working and switched on every morning and switched off every evening including and not limited to the queuing machines, business suite, printer, copier and scanners, vending machines and LCD screens etc. Order relevant stationery through company supplier when required.(if appropriate) To be aware of departmental Health and Safety policy and report any potential breaches to Head of Department. Regularly inspect toilets and ensure that they are being maintained can cleaned To maintain visitors book.
Manage and issue visitor passes for all identified customers.
المهارات
Experience Essential Experience in Delivery of Customer Service
2 Years managing customers face-to-face or in a Contact Centre or Service Desk environment
Desirable Previous Utility Experience, specifically an operational environment Previous experience of Customer Management Software Skills Essential Develop and maintain customer rapport Excellent interpersonal verbal and written communication skills Proven ability to work towards individual and team targets Excellent in problem solving Ability to multi-task
Desirable
Presentation skills
Technical Competences
Essential Fluent in Bilingual language (written and verbal) in Arabic and English PC and Keyboard, including Microsoft packages Telephony
Desirable
Hindi/Urdu
Behaviour Competencies
Essential Appreciation of good Customer Service Team Player – shares relevant and useful information with others A drive to serve customers and exceed expectations Ability to work independently Self-starter Smart appearance and professional approach at all times
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة خدمات المرافق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي السياحة والضيافة
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الكويت; المغرب; المملكة العربية السعودية; الهند; اليمن; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا
https://www.bayt.com/ar/qatar/jobs/public-relations-representative-receptionist-cz-g2-4171144/
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