الوصف الوظيفي
Job Purpose
To provide Ashghal customers with a world class service through resolution of their queries and consistently provide high standards of care throughout their interaction with the customer. The Project Manager will be responsible for assigning work and agents to interact with customers on the phone and face-to-face at the corresponding footfall and call arrival patterns
Principal Accountabilities
Planning and Defining Scope. Activity Planning and Sequencing. Ensure the operational managers gather appropriate data. Define project activity constraints and assumptions. Identify COPC standards that can impact the project. Resource Planning: Assist operational managers on resource issues. Ensure there are criteria that establish resource needs. Time Estimating Include time estimates for quality control. Align the schedule to the customer’s expectations Analyze the schedule for various impacts. Communicate with vendors on schedule status. Analyze cost estimates for potential impacts on skills, equipment, and materials. Collect all estimates before totaling. Be aware of events that can affect the budget’s monthly reports. Ensure cost estimates are entered into the budget correctly. Ensure there is significant time allocated for quality activities. Discuss risk potentials at all meetings. Identify people to correct quickly potential risks. Identify people that can do evaluations of issues. Ensure that risk management has the time in the schedule to do a proper job. Have contractors use a standardized Gantt chart. Consider learning curve analysis for training activities and results. Factor into time and cost estimates the implications of the learning curve. Ensure there are standards and templates if general administrative software is used.
المهارات
Qualifications Bachelor degree or relevant qualification Experience Essential Previous experience in project Management tools and methods Bilingual language (written and verbal) in Arabic and English Track record of high standards of performance Keyboard proficiency and PC skills Ability to communicate effectively Negotiation, people management and interpersonal skills High standard of personal motivation and initiative Ability to respond positively to working within a pressurized environment Analytical and problem solving skills PC literate –MS excel, word, power point, Customer Management System
Desirable Previous Utility Experience Previous experience of as a PM within Government Ministry in GCC is preferred Skills Essential Outstanding communication skills
Technical Competences
Essential Fluent in Bilingual language (written and verbal) in Arabic and English Excel Expertise Telephony Project Management Software Proficiency
Behaviour Competencies
Essential Reliable and Time Management Proficient Team Player – shares relevant and useful information with others
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة خدمات المرافق
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني إدارة
https://www.bayt.com/ar/qatar/jobs/project-manager-customer-service-4170988/
نسخة للطباعة 
ابلغ عن اعلان مخالف