FP | Change Management Specialist

الوصف الوظيفي
BS in Computers Science or Related subject
• ITIL foundation Certification

 12+ years’ experience in a related field.

 Excellent communication skills (oral & written).

 English & Arabic written and speaking.

المهارات

 Service Management (Incident/ Problem/ Change /Problem coordination)

 Service Delivery excellence, Global Delivery Framework

 Customer focus approach to work

 Transition management

 People Management

 Excellent Perspective on handling ECAB approvals and global changes

 Apply a change management process and tools to create a strategy to support adoption of the changes required by a project

or initiative.

 Support the design, development, delivery and management of communications.

 Conduct impact analyses, assess change readiness and identify key stakeholders.

 Provide input, document requirements and support the design and delivery of training programs.

 Complete change management assessments

 Identify, analyse and prepare risk mitigation tactics

 Identify and manage anticip