الوصف الوظيفي
• Respond to all requests for quotations from internal parties within 24 hours from initial
receipt and provide reports to the Supervisor – Customer Relationship.
• Respond promptly to the problems of the customer related to the service provided to them.
• Monitor the shipments on a daily basis, deal with any issues that may have occurred (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting).
• Liaise with all overseas agents ,major shipping lines and airlines in procuring the best rates as per the customer’s requriements.
• Maintain records of interactions/shipments with the customers in an orderly manner.
• Participate in the business activities for the company in cooperation with the Business
development team and other relevant departments to ensure proper coordination of orders
or customer’s requirements is highly maintained.
• Coordinate with the operation department to find solutions and resolve matters in relation
to customer’s queries.
• Ensure a high level of customer satisfaction and maintaina closed contact with all customers – including follow up on concerns or other issues.
• Assist A/R collections and support team members when needed.
• Perform other job-related duties as assigned.
المهارات
Education & Professional Qualification
- Diploma, preferably in transportation or related education.
Professional Experience
- Minimum of 4 years’ of experience in Logistics Sales with proven sales background in the
3Pl/Logistics industry.
Geographic Experience
- GCC or other countries in a similar business setting.
Computer Skills
- MS Office skills (Outlook, EXCEL, PowerPoint) Exposure and knowledge of Freight IT systems/ tools to enable business improvements.
Language Skills
- luent in English, both written and spoken.
Market/Industry/Functional Knowledge
- Strong knowledge of the Qatar logistics market.
- Strong knowledge of local and regional customs procedure and legislation.
- Understand and be able to exploit customer opportunities within and outside of Qatar.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الشحن
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي النقل والخدمات اللوجستية
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
الشهادة دبلوم
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/customer-service-representative-4122489/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
نسخة للطباعة 
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