الوصف الوظيفي
Are you friendly and personable? Do you have a passion for customer service? We’re on a mission to make sure everyone who uses Vodafone knows there will always be someone on the other end of the line. Someone who can help, listen to their issues and make them feel valued. We’re well aware that our customer care staff have the ability to really make a difference to our business, and maintain our excellent reputation.
We recruit people with the power to provide an exceptional customer experience. From handling a myriad of complex queries to answering key customer questions. You’ve got the power to blow customers away from the get go and resolve situations at first contact. You’ll have a spring in your step when you go into work, because our customer care centre is our most exciting and buzzing environments. It’s where the real magic happens, and where customers form first impressions and a lasting bond with our brand.
With us you will lead and manage a team of call centre agents in customer care to deliver an awesome customer experience that helps Vodafone be the NPS leader. Effectively coach and support Advisor’s whilst overseeing day to day activities with a strong focus on maintaining and improving service quality, hold team and one-on- one meetings to ensure your team is kept up to date on all relevant issues impacting their role in Customer Care, maintain high levels of morale and motivation within the team and be a role-model as a leader.
المهارات
Apply if you have…
Degree qualified
Must have a minimum of 2 years in a Team Leader role
Must be an Arabic speaker.
Minimum of 5 years of call centre experience
Strong presentation skills both verbal and written
Strong stakeholder management skills.
Results-Oriented.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/call-centre-team-lead-4128730/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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