الوصف الوظيفي
Customer Service Executive is responsible for managing day to day orders with Company clients and will be responsible for close follow up on orders and having good relation with clients. Success is based on the ability to maintain profitable customers/business. Key Roles & Responsibilities
Communicating to the clients/customers in regards to the cargo which would have been shipped via land, air and sea freight.
Respond to all requests for quotes from internal parties within 24 hours from initial receipt
Respond to the problems of the customer promptly
Monitor the shipments on a daily basis, deal with any issues that may have occurred (like any lost shipments, SOB status, Shipment status, Container loading and positioning, Quoting)
Liaising with all overseas agent ,major Shipping lines and Airlines for procuring the best rates for quoting the customers.
Maintain records of interactions/shipments with the customers in an orderly manner
Coordinate/drive business for the company in cooperation with Business development and other relevant departments
Coordinate with the operation department to find solutions and resolve matters
Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.
Ensure a high level of customer satisfaction maintaining close contact with all customers –including follow up on concerns or other issues
Support team members when needed.
Provide excellent customer service.
Assist A/R collections when needed.
Maintain a positive attitude.
Follow all company policies, ethics and company procedures
المهارات
Holding a Bachelor Degree
3+ years of experience in Logistics Sales
Must have prior experience in GCC countries , Qatar is preferable
Excellent presentation skills and computer savvy
Excellent english communication skills
At least +5 years operation experience in multiple products in logistics
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الشحن; التوزيع والخدمات اللوجستية; الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3
منطقة الإقامة الإمارات العربية المتحدة; البحرين; الكويت; المملكة العربية السعودية; عمان; قطر
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/customer-service-executive-4102971/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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