الوصف الوظيفي
Digitally focused and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. With us you will manage a fast paced multi-channel off-shore contact centre. This key position will be responsible for working closely with the partner to constantly drive to keep cost to serve/operate as per or below budget, design and implementation of working processes and review/assess to ensure the Contact Centre is running at its best at all times. In addition, you will investigate and implement improvements on productivity, profitability and customer experience. In this role, you will also need to work cross-functionally and with the partner to eradicate, automate & digitize call drivers. Sound like the corporate function you’d like to be part of? Get on board today!
المهارات
Apply if you have…
Minimum 5+ years of relevant experience of working in a Care/ Contact Centre Operations or Service Delivery role
Comfortable in engaging senior leadership teams
Strong knowledge of customer service functions and telecom industry
3rd party vendor management is mandatory
Strong analytical and strategic insight
Experience in leading an operations team of 400+ staff and above
Responsible for all aspects of day-to-day operations of service delivery & WFM
Drive continuous improvement in the process
Strong leadership quality with high communication & people management skills a must
Ensure the staffing model, resource plan and budgetary allocations are designed to achieve key service delivery metrics
Experience in CRM tools
Understanding on ACD & IVR call routing
Strong Microsoft Excel and PowerPoint skills
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 5
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/contact-centre-manager-4096210/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
نسخة للطباعة 
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