الوصف الوظيفي
Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company. With us you will ensure delivery of the best customer experience to customers working out throughout the organization with different stakeholders and to drive the transformation needed to process, systems and knowledge to achieve leadership of NPS in the market. Support the Go to Market process in developing experience principles and employee behaviours that reflect the brand values and organizational mission. Owns the experience gap analysis across all touchpoints, and conduct regular diagnostics to improve the experience. Here at Vodafone we’re always moving, always growing and adapting. It’s this attitude and approach that has allowed us to create a continuous culture of development – ensuring we’re always streets ahead of our competitors and continue to attract and secure the best talent around. What makes our Vodafone Qatar a great place to work? It’s simple really. We challenge the business to move forward, and in return can offer you no shortage of exciting projects designed to encourage growth and success. Hard work is valued and rewarded with us and we can offer you a world of opportunities for future development, and a culture that makes you truly proud to work here. Sound like the corporate function you’d like to be part of? Get on board today!
المهارات
Apply if you have….
More than 4 years’ experience in operations with project implementation knowledge across agile and waterfall methodologies.
Data processing skills.
Senior stakeholder engagement.
Creative and pragmatic problem solver.
Ability to deliver in high pressure and short deadlines environments with the ability to learn and assimilate new information at a high rate.
Deep knowledge of Design thinking, Customer experience, Project Management and Service improvement methodologies and techniques
Advance knowledge of communication tools (Microsoft office, etc ) and CX and PM tools (In Vision, Microsoft Project Jira, etc )
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 4
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/customer-experience-delivery-specialist-4053367/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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