GTC-060-TPC Operator/Lead – Customer Service

الوصف الوظيفي
Jobs in Brief:  Ensure all customer issues are captured in the source systems (CRMS)  Update the source systems namely Enterprise Asset Management System (EAMS)/ Customer Relationship Management System (CRMS) as required  Ensure all work assigned is completed within the agreed KPI/SLA  Understand customer issues and requirements and process all Service Requests in a timely manner, ensuring KPI/SLA are met  Escalate any potential workflow issues to the Customer Service Team Leader in a timely manner  Maintain awareness of recurring problems on the Roads network and geographical boundaries to pick appropriate field resource to allocate work too  Escalate customer issues where appropriate to ensure the best solutions for both the customer and Ashghal  Identify blockers or issues which prevent smooth processing of customer requests and suggest ideas for resolution  Liaise with stakeholders throughout Ashghal where appropriate, using various channels of communication, to ensure customer needs are met  Act as an ambassador for Ashghal and deal with customers in a professional and courteous manner always  Cover for and/or assist other colleagues where required and according to business need  Adhere to Health and Safety policies and procedures in work and other corporate procedures and comply to any new work instructions  Perform other duties/ tasks as required  Act as an ambassador for Ashghal and deal with customers in a professional and courteous manner at all times  Adhere to Health and Safety policies and procedures in work and other corporate procedures and comply to any new work instructions  Assist other colleagues where required and according to business needs
المهارات
Qualification:  Degree in relevant subject or above  Education qualification obtained from North America, West Europe, Australia  Physically fit to enter and work in confined spaces and the ability to undertake competency assessment to level required (essential)  Current/valid Qatar Driving License would be an advantage Experience:  Minimum of 5 years’ work experience in a similar position  In depth knowledge of Customer Services and complaints registration.  Knowledge of Maximo EAMS or equivalent system with regard to operation, system administration and training  Knowledge of CRMS or equivalent system with regard to operation, system administration and training  Knowledge of Microsoft Office Packages and in particular Microsoft Excel 2010  Ability to communicate verbally and in writing in English is essential  Ability to communicate verbally and in writing in Arabic is preferred
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة الهندسة المدنية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 5
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5
الشهادة بكالوريوس/ دبلوم عالي

*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/gtc-060-tpc-operator-lead-customer-service-4089897/