الوصف الوظيفي
Our client, a global international services provider has an exciting new opportunity for a Digital Experience and Operations Manager to join their team in Qatar
The Digital Experience and Operations Manager will be accountable for creating, delivering, and managing the digital customer service experience; including creating strategies and plans for continuous improvement on customer engagement and conversion metrics. By blending web analytics, customer insight and the UX/UI best practices, this role is responsible for developing key strategies which deliver outstanding digital customer experience as well as ensuring service assurance across all functions of COPS (quality, measurement, close the loop). Continuously test and track journeys and propositions to ensure they are driving the correct behaviour, and delivering optimal UX results, produce growth plans to drive results and recovery plans if performance is not meeting expectation. You will also be accountable to identify, scope and prioritise website and content enhancements/developments required to improve UX metrics and business performance as well as managing the delivery and operations of key digital assets.
المهارات
The successful candidate should have an understanding of IT systems, service assurance experience as well as process design. You should possess an influential attitude who successfully implements change and challenges the status quo. As you will have a team of direct reports working with you, you should possess a collaborative working style with strong team work. You should also have a proven track record of developing effective partnerships cross functional stakeholders, combined with excellent communication, planning and implementation skills. Coming from a customer experience and digital background, preferably from within Aviation, telecoms or banking industry, you should be Degree qualified with 10 years’ experience in this field.
تفاصيل الوظيفة
منطقة الوظيفة الدوحة, قطر
قطاع الشركة تخزين البيانات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي التسويق والعلاقات العامة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/digital-experience-operations-manager-4035801/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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