CRM Supervisor / Manager
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الوصف الوظيفي Structure internal company CRM processes (Dynamics) Create, document, and deploy a repeatable process that increases CRM returns from lost leads management, up-selling, & cross-selling Engage in day-to-day aspects of CRM, improve the appropriate sales aids, design outbound sales & aftersales tactics Partners with other teams and create synergies that benefit the entire organization Conduct campaign and audience analysis to make recommendations for future campaigns’ optimizations Establish performance metrics across campaigns and produces campaign reports and dashboards Plan and implement a group-wide CRM infrastructure and Customer Lifecycle Management system Cooperate efficiently with sales, after-sales, and marketing Plan, implement and run a central information hub and call center for inbound and outbound calls. Lead Management and Customer Profiling Conduct Data Analyses, find synergies between business units, handle potential multi-brand customers and develop cross/up selling ideas along with marketing teams OTHER DUTIES: Coordinate the efforts of his CRM team to enhance the image of the dealership Review the permanent records of performance for each of his team members and determine why the performance is above or below the stated goal Coordinate the efforts of his CRM team for their individual development Coordinate initiatives with other managers to enhance his CRM department and APM’s development المهارات Bachelor of Business Administration or the equivalent. Have Call Centre Implementation and operation experience Strong background in customer acquisition, re-engagement and retention strategies. Professional personal appearance. Excellent communication skills. Excellent managerial & leadership skills. Very strong Marketing background Possess skills in Data Mining & Analysis Keeps up with market trends and brings forth recommendations تفاصيل الوظيفة
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