الوصف الوظيفي
Supervision and developed of Workforce Management staff (Exempt and Non-exempt)
Ensures service levels and productivity goals are met. Implements and maintains workforce management platform.
Provides all workload forecasting and consequent staffing planning to meet service goals.
Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.
Coordinates all reporting related to Workforce Management.
Develops and maintains scheduling processes for Sales and Customer service agents.
Serves as the resident expert on the Workforce Management software package.
Participates in strategic planning and goal development.
Integrates outbound dialer campaigns to support staffing levels.
المهارات
Must demonstrate ability to communicate effectively, both orally and in writing within all levels of Call Center staff.
Strong analytical skills and attention to detail.
Ability to effectively partner with various levels of management.
Arabic & English speakers
Locally available in Qatar
Must have call center experience
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة خدمات تكنولوجيا المعلومات; الاتصالات والشبكات; الاستعانة بالمصادر الخارجية لخدمة العملاء
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
منطقة الإقامة قطر
نسخة للطباعة 
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