الوصف الوظيفي
Customer Service Representative - Mall
Job Summary
Responsible for acting as a liaison between customers and companies. He/she ensures that the maximum number of phone calls are picked up on a daily basis and inquiries are processed in a timely manner. This position also ensures to escalate complaints across a number of communication channels that leads to excellent professional customer service.
Principal Accountabilities
Communicate and proactively interact with customers addressing concerns or question
Maintains a positive, empathetic and professional attitude toward customers at all times
Provides feedback on the efficiency of the customer service process
Maintains customer records by updating account information
Job Responsibilities
Answer telephone calls in a timely manner and ensure proper customer service is being delivered.
Order entry (received orders by phone, email)
Discuss any issues with Direct Manager regarding orders and changing of existing orders
Communicate with customers regarding their order status
Process pickups / adjustments / couriers / special orders
Logistic arrangements for deliveries and/or pickup
Liaise with internal departments relating to issues regarding transportation, purchasing, etc.
Ensure documents are received and transmitted in an efficient manner
Maintain filling, ordering, work / call sheets, invoicing on a daily basis
Order entry management – running sales reports, set new item codes
Greeting customers and other visitors; Answering, screening and forwarding phone calls; Taking and relaying messages
Compile reports on overall customer satisfaction
All other duties as assigned.
المهارات
• Knowledge in customer service techniques
• Familiarity with office software and phone systems a plus.
• Knowledge of CRM systems and practices.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة إدارة الممتلكات والمرافق; المرافق الترفيهية
طبيعة عمل الشركة غير محدد
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
https://www.bayt.com/ar/qatar/jobs/customer-service-representative-4672647/
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