الوصف الوظيفي
IT SLA Coordinator (Arabic – L3)
The role of the SLA Coordinator is to ensure that all service level agreements (SLAs) for information technology services across/inside the organization and its entities are delivered according to specifications.
Key responsibilities of an SLA coordinator include, but are not limited to the following:
SLAs Developing, managing, and administering service management best practices.
Monitoring SLA performance for compliance with organizational needs and requirements.
Facilitating communication between the IT department and its clients to define and maintain the SLAs required for each business unit.
Provide L3 Technical Support to all Entitles and acting as a team leader for the IT Helpdesk team
المهارات
Excellent written and oral proficiency in Arabic and English languages are mandatory
Requirements
University degree or diploma in the field of computer science, information sciences, or related field
Minimum 8 years equivalent work experience.
Certifications in Cisco, Microsoft, and Cisco are added advantage.
Exceptional knowledge of computer hardware, including Server class machines.
Deep-seated experience with desktop and server operating systems.
Extensive application support experience
Working knowledge of a range of diagnostic utilities, include Microsoft and Linux.
Demonstrated progressive experience in the management of a technical support team.
Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
Personal Attributes
Solid relationship management and performance management skills.
Ability to motivate and direct staff members and subordinates.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, good focus on listening and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language to non-technical End Users.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to prioritize effectively and execute tasks efficiently when under stress.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة أمن المعلومات و الشبكات; خدمات تكنولوجيا المعلومات; الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 8
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/it-sla-coordinator-4661523/
نسخة للطباعة 
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