الوصف الوظيفي
The entire Help Desk Department and ensure that end users are receiving the appropriate assistance.
This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions.
The Help Desk Executive will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.
This person will be sole responsible for all Software/Application Support, which includes all homegrown applications and various web portals, SharePoint
Work Conditions
Should be able to Work in rotational Shifts (24/7) Sitting for extended periods of time whenever required.
المهارات
Education & Certification
University degree or diploma in the field of computer science, information sciences, or related field and minimum 3 years equivalent work experience.
Certifications in Cisco, Microsoft, and Cisco are added advantage. Knowledge & Experience
One deployed IT Helpdesk Technician should be capable of supporting application support background.
He/She preferred to be Bilingual (Arabic & English) since we do have applications in Arabic.
Excellent written and oral proficiency in Arabic and English languages are mandatory.
Knowledge in Mobile Applications, SharePoint, SAP, Oracle, MySQL, and SQL. Oracle SAP SharePoint MySQL SQL Administration skills in on-cloud or on-premises, Microsoft, and Linux Server environment DBA skills and Web server administration skills (Microsoft and Linux) DBA
Exceptional knowledge of computer hardware, including Server class machines.
Deep-seated experience with desktop and server operating systems.
Extensive application support experience with System Center (or any other help desk Working knowledge of a range of diagnostic utilities, include Microsoft and Linux.
Demonstrated progressive experience in the management of a technical support team.
Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.
Personal Attributes Solid relationship management and performance management skills.
Ability to motivate and direct staff members and subordinates
Exceptional written and oral communication skills.
Exceptional interpersonal skills, good focus on listening and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language to non-technical End Users.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to prioritize effectively and execute tasks efficiently when under stress.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة أمن المعلومات و الشبكات; خدمات تكنولوجيا المعلومات; الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي تكنولوجيا المعلومات
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
عدد سنوات الخبرة الحد الأدنى: 3
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/it-helpdesk-technician-4661522/
نسخة للطباعة 
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