الوصف الوظيفي
Call Center Agent (Arabic)
General Purpose:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities:
Answer calls professionally
Respond promptly to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with product and service information
Enter customer information
Effectively deal with job stress, angry callers, and upset customers
Use the most appropriate way to communicate with different behavior types on the telephone.
Display time flexibility towards shifts as per work floor requirements
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Communicate and coordinate with internal departments
المهارات
Education and Experience:
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Typing skills
Product and service knowledge
Key Competencies:
Interpersonal skills
Communication skills - verbal and written
Listening skills
Attention to detail and accuracy
Customer service orientation
Adaptability
Initiative
Stress tolerance
Work under pressure
High energy level
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الاستعانة بالمصادر الخارجية لخدمة العملاء; الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة قطر
الجنسية الدول العربية
https://www.bayt.com/ar/qatar/jobs/call-center-agent-4356373/
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