الوصف الوظيفي
Purpose:
Outcall the customers of Ooredoo and sell products and services of Ooredoo
Context:
Ooredoo introduces many new products and services that need to be sold to existing customers through up-selling or cross-selling.
ROLE ACCOUNTABILITIES
Overview
Ooredoo introduces many new products and services that need to be sold to existing customers through up-selling or cross-selling.
Customers
Guide customers on available Ooredoo product and services, packages, value added services
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensure proper recording and closure of all issues.
Business orientation
Increase ARPU by upselling and cross-selling
Communicating, negotiating &influencing;Participate in regular workgroup meetings and training workshops.
Provide support to other staff members when required.
Behaving in professional way
المهارات
1-year Experience of at least in customer service
Proven ability to deliver high degree of customer satisfaction
Good knowledge about Ooredoo products and services
Computer literate with knowledge about
Customer Relations Management (CRM) system, CCM System and billing systems
Ability to work under pressure
Willingness to work in all shifts
Minimum Entry Qualifications
Valid Qatari RP
Valid Qatari Driving License
Proficient in relevant computer applications
Knowledge of customer service principles and practices
KEY PERFORMANCE INDICATORS:
Quality of Service: will be measured based on scores reported by the Quality team
Test Scores: will be measured based on data reported by Training team
Reach %: will be measured based on data reported by MIS team
Conversion %: will be measured based on data reported by MIS Team
Attendance: will be measured based on data reported by HR/WFM
Login hours: will be measured based on data reported through CISCO reports
Business impact of role:
Maintaining excellent customer relationship
Increase ARPU
Share the Voice of Customer with the management
SKILLS:
Technical & non technical:
Active listening: Giving full attention to what customers are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at the inappropriate times.
Experience of working in teams
Good knowledge of Telecommunication products and services
Aptitude for customer service
Call handling expertise
Other Skills & Competency
Preferably bilingual (Arabic/English or Hindi/English)
People Management and leadership qualities
Excellent customer care skills
Excellent communication and interpersonal skills
Awareness in sales & marketing techniques
Technical support capability, skills and problem-solving competency
Basic numerical problem-solving competency
Business English written standard of communication with customers
Strong customer service competencies
Ability to handle 1-5 services maximum
Microsoft Office (specifically basic MS Word and Excel)
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الاتصالات والشبكات; التسويق عبر الهاتف; الاستعانة بالمصادر الخارجية للمبيعات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي خدمة العملاء ومركز الإتصال
نوع التوظيف غير محدد
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
منطقة الإقامة قطر
الجنسية الأردن; الإمارات العربية المتحدة; البحرين; الجزائر; السودان; الصومال; العراق; الفلبين; الكويت; المغرب; المملكة العربية السعودية; الهند; اليمن; بنجلاديش; تونس; جزر القمر; جيبوتى; سوريا; عمان; فلسطين; قطر; لبنان; ليبيا; مصر; موريتانيا; نيبال
https://www.bayt.com/ar/qatar/jobs/tele-sales-premium-services-advisor-4289686/
نسخة للطباعة 
ابلغ عن اعلان مخالف