الوصف الوظيفي
Provide first‐line support for all user‐base for user‐facing hardware, software, desktop, enterprise and broadcast applications.
Key Responsibilities
Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
Setup, configure, maintain user’s accounts and passwords (functional accounts, distribution groups, etc...).
Prepare & write knowledge base articles and other documentations
Provide immediate support for urgent calls and critical areas (on‐Air and web online users, Galleries, Presenters, Studios) with minimal service interruption.
Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc...) to ensure business continuity and provide support remotely when required
Respond to end user Incidents and Requests (Calls, E‐mails and ESS) and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
Coordinate with vendors for repairing faulty IT equipment and ensure critical On‐Air devices are replaced and fixed on timely manner.
Manage and participate in projects related to the section as needed.
المهارات
• Bachelor of Science in I.T or related field
• ITIL Foundation certification preferred (or ability to become certified within 3 months of hire)
• 2 years of experience in related field
• Mandatory English and Arabic
• IT Hardware and Software
• IT technologies, networking and various operating system setup, configurations and technical support skills
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الإنتاج الإعلامي; خدمات تكنولوجيا المعلومات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الخدمات المساندة
نوع التوظيف عقود
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 3 الحد الأقصى: 7
الجنسية الإمارات العربية المتحدة; البحرين; الكويت; المملكة العربية السعودية; عمان; قطر
الشهادة بكالوريوس/ دبلوم عالي
https://www.bayt.com/ar/qatar/jobs/technical-support-engineer-4255044/
نسخة للطباعة 
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