الوصف الوظيفي
Tools and Reporting Support Engineer is a senior technical engineer who will provide co-workers with a first point of escalation. He/She will Lead, Train and Manage the team to respond and resolve technical issues in an effective and timely manner. With us you will be responsible to maintain continuity between Network Operations Centre (NOC) change of shifts, Prioritize tickets and events, manage staff and ensure proper coverage during the shift.
Provide ownership of shift turnover and transfer Including notification of ongoing priority issues, shift coverage issues, daily reports and other NOC operational functions.
Consistently set an example for co-workers to follow which ensures that technical issues are properly identified, resolved, and escalated appropriately to NOC management as required by procedures.
Configuration of core ITIL Processes Like Incident, Problem, Change, Request, Service catalogue, Knowledge, Service Asset and Configuration Management (CMDB) with expertise to work on ITSM Tools BMC, Service Now
المهارات
Apply if you have..
University Degree in Computer Science/ Information Technology
ITIL V3 Certified
Minimum 5 years of Experience in a technical environment supporting Telecom networks with at least 4 years’ experience in Investigative or Incident Response environments
Experience in Ticketing Tool like BMC, Service now
Service Management experience and Knowledge of ITIL Certified/Trained
Strong communication and decision making skills
Good report Writing skills
تفاصيل الوظيفة
منطقة الوظيفة قطر
قطاع الشركة الاتصالات والشبكات
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي --
نوع التوظيف --
الراتب الشهري غير محدد
عدد الوظائف الشاغرة غير محدد
المرشح المفضل
المستوى المهني متوسط الخبرة
عدد سنوات الخبرة الحد الأدنى: 5 الحد الأقصى: 8
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/qatar/jobs/tools-reporting-support-engineer-4136043/
سجل سيرتك الذاتية الآن مجانا لتتقدم لآلاف الوظائف، وتتواصل مع الآف الشركات (+40 ألف شركة)، فقط أكمل نموذج التسجيل
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