English/French Work From Home Morocco Call Center Representative

Prime Choice a major North American online retailer operating within a group of companies with over 37 years combined experience. We pride ourselves on quality products, competitive prices and excellent customer service.

Position Title: Customer Service - Call Center Agent

Location: Work From Home in Morocco
Requires: Reliable High Speed Internet, Reliable Computer Hardware and Software,
USB Head Set, Ability to work Late night shift Morocco time typically 1:30pm to 11:30pm.

The Role & Responsibilities:

Prime Choice is currently looking for a Customer Service Representative. This role is primarily responsible for taking inbound customer phone calls – answering customer questions, and providing information regarding our Prime Choice products and other customer services. Receiving, investigating, resolving and logging customer complaints or issues in a professional manner.  Arranging for refunds and credits as required, while being mindful of maintaining a balance between business and customer needs.
Taking customer orders for Prime Choice merchandise and receiving payments. Processing transactions effectively.

The candidate will have:

Excellent computer skills.
Professional phone skills.
Writing skills – ability to capture customer concerns and feedback through accurate documentation of customer interactions
Must be flexible to work a rotational shift schedule.  Eastern Time Zone schedules.