Artesa is an international tech company that develops successful educational products in the European markets. We produce high-quality essays and help students in unlocking time for something of greater significance.
We operate at:
- DACH market (Germany, Austria, Switzerland);
- France;
- and we never cease to expand ;)
Things you should know about us:
- Artesa was founded in 2020.
- From that time we have already become the only profitable non-German company in our niche in the DACH market.
- The initial investment in the company was 250 euros, but in 3 years we achieved a turnover of one million.
Our goal is to become the world’s largest company working in the non-English Essay niche.
That is why we are looking for Writers Support Specialist who will oversee our valuable authors database, ensuring seamless recruitment, onboarding, and ongoing support for our team of talented freelancers.
Your main tasks will include:
- Providing answers to authors’ questions via phone or email.
- Building a talent pool.
- Exploring new sources and methods for recruiting professional talent.
- Assisting in resolving issues and conflict situations.
- Handling complaints and grievances.
- Addressing authors’ inquiries regarding service execution, delivery, or cancellation.
Our ideal candidate:
- Has fluent French language skills at a native level (written and spoken, B2-C1 level).
- Has stable internet connection and proficient PC skills.
- Owns a personal computer/laptop.
- Possesses effective communication and conflict resolution skills.
- Understands the basics of communication ethics.
- Is self-educating, attentive, and resilient.
Additional qualifications (although not mandatory) would include:
- Experience working with any CRM system.
- Support or recruitment-related experience.
- Experience communicating with native French speakers.
We offer:
-Competitive salary.
-Fully remote work. Suitable for temporarily or permanently residing in another country.
-Opportunities for career growth. Take responsibility and grow with us.
-Flexible schedule: 5 days a week (possible weekend shifts), choose your start time from 9:00—12:00 to 18:00—21:00 (with a one-hour lunch break).
-18 paid vacation days + 5 days off.
-5 sick leave days without medical confirmation and up to 30 days of sick leave with medical confirmation.
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