English\Spanish Speaking Customer Service Agent

We are hiring Spanish and English speaking customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements:

High school diploma, general education degree, or equivalent.
Good Spanish and English speaking and written skills.
Ability to work under stress.
Detail oriented.
Tech savvy.
Experience working with customer support is a plus.
Type d’emploi : Temps plein

Salaire : à partir de 4 000,00DH par mois

Capacité à faire le trajet ou à déménager:

Casablanca: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Exigé)
Langue:

Spanish (Exigé)