الوصف الوظيفي
Service Manager’s duties and responsibilities include
Strategic:
Prepare annual budget for the service center.
Prepare the organization structure of the service center, assign duties and responsibilities and prepare job description.
Monitor Revenue, Profit, Stock aging, and receivables and take corrective measures as appropriate.
Operational:
Provide technical instructions to the service team in a way to help resolve pending service calls.
Provide necessary work environment and infrastructure - including the suitable Service Management System, SMS - for all service teams.
Communicate with principles for service-related issues and comply with service standards and regulations.
Coordinate with sales and marketing departments to achieve company’s goals.
Supervise service center dispatcher and service calls distribution and responses to it and to ensure the least response time is achieved.
Monitor engineers daily work and give instructions to enhance abilities.
Follow up the warranty claims, compensations associated to it.
Manage the service contracts division for service contracts issuance, contracts renewals, contracts pricing, MIF volume and to guarantee the highest MIF return ratio.
Prepare spares orders based on MIF and company regulations and on reducing stock of aged items.
Measure service contracts profitability and instruct accordingly.
Achieve divisional KPIs: Response time, repair time, travel time, and spare parts usage.
People Management
Identify, set and agree on employees’ KPIs and objectives.
Evaluate the performance of the teams and assign appropriate training needs.
Prepare periodic and ad hoc reports and presentations.
Perform other duties as requested by management.
المهارات
Considerable experience in office equipment Service Centers Management. This includes Full range of printing and imaging products, i.e. office copiers, production printers, wide format printers, Camera, and personal printers).
Possess the technical knowledge about products such as ink jet/Laser printers, cameras, and scanners.
Minimum Requirements:
Educational Qualifications:
Bachelor degree (12th Standard + 3 years or 4 years Engineering) or equivalent with 12 years of experience.
Linguistic Abilities: English and Arabic is a must.
Certification and Licensure: Electrical/Electronics/Computer Engineering
تفاصيل الوظيفة
منطقة الوظيفة الكويت, الكويت
قطاع الشركة الصيانة التقنية; الخدمات الفنية والتركيب; الهندسة الكهربائية
طبيعة عمل الشركة صاحب عمل (القطاع الخاص)
الدور الوظيفي الإدارة
نوع التوظيف دوام كامل
الراتب الشهري غير محدد
عدد الوظائف الشاغرة 1
المرشح المفضل
المستوى المهني إدارة
عدد سنوات الخبرة الحد الأدنى: 10
الجنس ذكر
الشهادة بكالوريوس/ دبلوم عالي
*** تقدم على الرابط التالي : Apply on the following link ***
https://www.bayt.com/ar/kuwait/jobs/service-manager-for-printing-solutions-industries-4016483/
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